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Frequently asked questions about online shops

You will no doubt have many questions about selling on line and how an ecommerce website designed by Your Online Shop can make that happen for you. Following are some answers to the most common questions posed by businesses wanting to sell on line, which will hopefully shed some light on e-commerce for you. If you have questions that are not answered here, or would like more information, please contact Your On Line Shop - They are always to happy to help.

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What is ecommerce and what is an on-line shop or store?

Ecommerce is a general term used to describe the selling of merchandise and services over the Internet. Any web site that advertises and promotes your goods can be considered an e-commerce website. An on line shop however, is where customers can do more than just browse your merchandise. An on line shop offers your customers the ability to place an order, select the desired shipping method and pay for their purchases.



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Do I pay a monthly fee to use an ecommerce web site designed by Your Online Shop

No you dont. You have a customised e-commerce website and there are no hidden, or ongoing fees to use your on line shop.
IMPORTANT: Be careful, as other online shops and ecommerce web sites are structured in a way that you pay a monthly fee to ´use´ or ´rent´your e-commerce web site. You do not actually own your ecommerce website! Therefore you may not be able to have complete access to your businesses data, host the e-commerce web site elsewhere and if the company goes out of business, you risk losing yours too.



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Can I take my ecommerce website and host it elsewhere?

Yes you can. If you already have an existing website hosted elsewhere, you can run your ecommerce web site there. A copy of your e-commerce website can be provided to you on a CD along with your database. Your On Line Shop can even transfer your ecommerce web site for you, as well as providing continued support and upgrades, even when hosted elsewhere.



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Should I open an e-commerce website and on line shop?

If you are reading this, you are probably already considering selling your products online. More and more people world wide are using the internet to buy and sell almost everything. Ecommerce and on line shopping is almost second nature now to both consumers and businesses alike. With a customised e-commerce website design by Your On Line Shop, you can take your business into the information age.



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Can I afford to open an ecommerce website and online store?

A fully customised ecommerce web site doesn´t need to be expensive. Your Online Shops e-commerce websites are very competitively priced, because they are built using open source technologies that are based on OsCommerce, the worlds most used shopping cart solution. This means there is no 3rd party royalties to be paid, and you are not locked in to any one design company. For information on how to choose your ecommerce website, visit What type of ecommerce web site best suits your business



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What software do I need to set up my ecommerce website?

With an ecommerce website solution designed by Your Online Shop, the only software you need is the web browser you are using to view this page. Firefox, Internet Explorer, Safari, Chrome and many more are all supported.



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Do I need to know HTML code, or any web site programming code to set up my e-commerce website?

No, you don´t need to have any HTML, or web site programming skills, or knowledge. You manage your ecommerce website using your computers web browser. If you know how to create a profile on social networking web sites like MySpace & Facebook, you can easily manage your e-commerce website yourself.



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How many products can I sell in my e-commerce website?

There is no limit to how many goods you can sell on your ecommerce web site. From just a few items to many thousands. The main consideration with this is your e-commerce website hosting plan, because the more products you have, the more hard disk space is needed on the hosting server. You will need to ensure you have enough hosting space to meet your needs. For most e-commerce websites, a 100 megabyte hosting plan is sufficient. Also, when you choose a hosting plan, be sure to consider how your business and your product range may grow into the future.



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Can I sell products that can be downloaded, such as music, software and ebooks on my ecommerce website?

Yes you can easily sell downloadable, or virtual goods on your ecommerce web site. Your customers buying these virtual merchandise, can have access to them immediately their payment has been confirmed either by you, or by your bank. In the case of an instant bank clearance, such as as Paypal, your customers will be automatically re-directed to their account where they can download their purchase.



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How long will it take for my e-commerce web site to go on line?

Your On Line Shop can have your ecommerce web site up and running within 2 to 3 days. It may take a little longer if your require to additional non standard features, such as a specific payment, or shipping option. Once your e-commerce website is live, you can then start adding your goods yourself. How long this takes depends on how many products you have. Sites with just a few products can be set up in less than an hour. For most stores however, it takes from a few hours to several weeks.



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How much does it cost to set up my online store?

Prices will vary depending on your businesses particular requirements. Your Online Shops standard ecommerce website is $1500 incl gst and would meet the needs for the vast majority of businesses wanting to sell their merchandise on line. If your business requires particular features that are not available as standard, extra costs may be involved to incorporate these into your e-commerce web site. There may be other costs associated with your website as well. For example, if you want to be able to accept credit cards and process those transactions on your ecommerce web site (not by Paypal), you will need a merchant account from your bank, a payment gateway service such as as Eway and an SSL Certificate. However, if you intend to use a 3rd party payment system such as Paypal, or Paymate as your means of accepting credit cards, these additional e-commerce features are not necessary. The hosting of your ecommerce website and any domain name registration is not included in the price, as you may already have your domain name, or would prefer to use a 3rd party to hosting company.


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I already have a website. Can I integrate an on line store into it?

Yes. Its easy to add an ecommerce website to your current web site that will allow you to sell your products online. You can incorporate a "GO TO MY SHOP" link, or button on your existing website to take your customers directly to your ecommerce website.



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Do I need an SSL Certificate for my on line shop?

If you are offering your customers on line Credit Card payments, directly on your ecommerce web site, you will need an SSL Certificate. If you use a 3rd party to handle your on line payments, such as Paypal, Paymate, or ANZ eGate, you will not need an SSL Certificate. This is because you will not be keeping records of your customers Credit Card details on your ecommerce web site, as these will be stored on the 3rd party´s (eg. Paypal) website, which is protected by their own SSL Certificate. If you offer downloadable, or virtual goods, it is strongly recommended that you have an SSL Certificate installed.



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Can you help me promote my online shop?

Yes. Your Online Shop can provide you with all the assistance you will need to promote you e-commerce website on the world wide web. Once you have set up your on line shop, you will need to start promoting and let the world know your business is selling on line. These can include creating Sitemaps, setting up Google webmaster accounts, back linking and reciprocal linking to other important web sites as well as URL submissions to Search Engines and Industry Portals, Google Adwords, Adsence and Pay Per Click advertising, just to name a few.



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Can you help me upload items to my ecommerce web site?

Yes. Your Online Shop can help with getting your items on your ecommerce website. Populating your on line store with your merchandise is very time consuming and you should allow enough time and budget to do it. Getting the right images to use is very important. Images need to be of a high quality and be the right size and dimensions so they not only display properly, but are quick to load. Descriptions of your items need to have not just informative information for shoppers, but take into account how search engines will read them. Your Online Shop can take care of all, or any of these for you at very reasonable rates to get you selling online quicker.